Overview
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IDR is seeking a proactive and tech-savvy Help Desk I to join one of our esteemed clients in Cincinnati, OH. This role is perfect for individuals who thrive in providing excellent customer service and technical support in a dynamic environment. If you are passionate about problem-solving and eager to contribute to a collaborative team, we encourage you to apply today!
Position Overview/Responsibilities for the Help Desk I:
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Provide both onsite and remote technical support to employees, contractors, and vendors via phone, email, and in person
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Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques
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Record all requests and incidents in the ticketing system, ensuring detailed and accurate documentation of troubleshooting steps and resolution notes
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Promote high levels of customer satisfaction through timely follow-ups via phone, email, and/or in person
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Assist in maintaining the organization's technical knowledge base by updating and creating new documents as needed
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Travel to multiple locations throughout the week as part of desktop and field support duties
Required Skills for Help Desk I:
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High school diploma, GED, or equivalent
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Minimum of 2 years of help desk experience
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Strong knowledge of computer systems and mobile devices (Windows, iGEL, Android, iOS)
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Ability to work independently and in a team setting
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Excellent problem-solving skills and attention to detail
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Effective communication skills, capable of interacting with a diverse range of individuals from non-tech savvy end users to highly technical engineers
What’s in it for you?
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Competitive compensation package
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Full Benefits; Medical, Vision, Dental, and more!
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Opportunity to join an industry-leading organization
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Collaborative and team-oriented culture
Why IDR?
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25+ Years of Proven Industry Experience in 4 major markets
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Employee Stock Ownership Program
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Medical, Dental, Vision, and Life Insurance
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ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
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Job Type:full_time
